Nuance Reviews

Nuance offers a variety of solutions including Healthcare solutions, Customer service & security solutions, and Dragon speech recognition solutions. The Dragon Professional 16 software, which is optimized for Windows 11, can be purchased for a total of $699. Additional accessories such as a Bluetooth headset and PowerMic 4 can be added for an extra cost of $150 and $424 respectively. The software allows users to dictate, edit, and format documents three times faster than typing, enhancing business productivity. It also offers a 30-day money-back guarantee. Nuance also provides solutions for healthcare and professional users, but specific pricing details for these services are not provided.

Nuance is a company that offers a variety of products and services, primarily focusing on Conversational AI for Healthcare and Customer Engagement. Their offerings are designed to address challenges and accelerate business results in various industries.

In the healthcare sector, Nuance provides AI-powered solutions for physicians, radiologists, and hospitals. These solutions aim to transform patient care by automating documentation and clinical tasks. Notable products include Dragon Ambient eXperience (DAX) Copilot, Dragon Medical One, PowerMic Mobile, and PowerMic Diagnostic solutions.

For customer engagement, Nuance delivers secure omni-channel solutions powered by AI. These solutions are designed to deliver world-class customer conversations.

Nuance also offers security solutions that authenticate customers and prevent fraud across all channels with innovative biometric solutions.

Lastly, the Dragon Productivity solutions from Nuance are designed to boost productivity with speech recognition technology. These solutions help users do what they do, even faster.

These are the popular products and services offered by Nuance. They continuously evolve to meet the changing needs of providers and patients, and are used by many healthcare organizations worldwide.

At Nuance.com, a variety of payment methods are accepted. These can be found in the shopping cart during the purchase process. The servers at Nuance.com encrypt all information submitted to them, ensuring that your payment information is kept safe and secure. If you have a subscription and wish to change the payment card information, you can do so by logging into your account. Once logged in, you can add, remove, and change the default payment method under the My account section. The next automatic renewal will be billed against the new card information you entered. If assistance is needed with this process, the support team at Nuance.com can be contacted.

Nuance.com offers a 30-day money back guarantee on most products. However, Dragon Anywhere subscriptions are ineligible for a refund. If a customer wishes to cancel the automatic renewal of their subscription, they can follow the instructions provided on the website. To request a refund, customers need to contact Customer Service. Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If an order cannot be cancelled, the customer will receive an email notification when the order is shipped. Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. After receiving the returned product(s) and/or the completed letter of destruction (ELOD or LOD), the refund will appear in the customer's account within 5 to 7 business days. If the customer purchased using a method other than a credit card, they may be prompted to provide bank details so the refund can be credited to their account.

Regarding the shipping policy, orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and the system can no longer retrieve or change them. If a shipment is not successfully delivered, it will be returned to the fulfillment warehouse and a credit will be made to the customer's account. Unfortunately, the shipping method cannot be changed after the order is submitted. The customer cannot change the shipping address after submitting the order. If the customer lives outside the United States, custom and tariff fees may apply according to their country's import laws. These fees are not collected by Nuance.com, and Nuance.com does not have control of these fees. If a product is backordered, additional stock will usually become available within a week. The customer will receive an email as soon as their product ships. If the customer purchased using a credit card, they will not be charged until their order has been shipped.

Nuance.com offers a range of products focused on AI-powered solutions for various sectors. Their offerings can be categorized into four main areas:

1. Healthcare: They provide AI-powered solutions for physicians, radiologists, and hospitals. Their healthcare solutions include the Dragon Ambient eXperience (DAX) Copilot, Dragon Medical One, PowerMic Mobile PowerMic, PowerScribe One, PowerShare Image Sharing, mPower Clinical Analytics, and Precision Imaging Network.

2. Customer Engagement: Nuance offers secure omni-channel solutions powered by AI to deliver world-class customer conversations.

3. Security: They provide innovative biometric solutions to authenticate customers and prevent fraud across all channels.

4. Dragon Productivity: This category includes speech recognition solutions designed to boost productivity.

In addition to these, they also sell award-winning Dragon speech recognition software and official Nuance accessories in their online store. The store offers desktop software for Windows and mobile software for Android & iOS, along with a range of headsets and microphones to enhance the use of Dragon software. Please note that this information is based on the latest available data and may have changed.

Nuance's healthcare solutions are designed to transform the patient-clinician experience. The solutions include DAX Copilot, an AI assistant for automated clinical documentation, and Dragon Medical One, a leading clinical speech recognition SaaS offering. These solutions help to automatically create clinical documentation from patient visits in seconds.

Nuance's solutions are used by 77% of hospitals and 10,000 healthcare organizations worldwide, capturing 300 million patient stories each year. They help unburden clinicians, radiologists, and care teams with efficient new ways to capture clinical information, applying real-time intelligence for better decision making across the continuum of care.

In addition, Nuance offers Patient Engagement Solutions that combine decades of healthcare expertise with award-winning omnichannel engagement technology. This solution is based on market-leading Natural Language Understanding (NLU) and proven AI, bringing world-class consumer engagement to healthcare, modernizing interactions across the patient journey.

Nuance's solutions are built on Microsoft Azure, the most trusted and comprehensive cloud for AI. They continuously evolve to meet the changing needs of providers and patients, delivering real-time clinical intelligence across the workflow to help radiologists automate what they can’t stand, surface what they can’t see, and identify what they can’t miss to improve outcomes.

Nuance offers a range of security solutions, with a focus on biometric authentication and fraud prevention. Their flagship product is Nuance Gatekeeper, a cloud-native biometric security solution that provides fast and accurate authentication for legitimate users while detecting and preventing fraudsters. This solution leverages AI and biometrics to authenticate users based on unique characteristics such as their voice signature and language use.

The AI Risk Engine uses deep neural networks to analyze biometric, non-biometric, and other available data to make intelligent authentication and fraud risk assessments. It can detect specific traits of the person behind a phone call or digital device, enabling better service and fraud prevention.

Nuance Gatekeeper continuously evolves to meet new threats to security, layering biometric and non-biometric factors into a central AI risk engine to deliver more successful authentications and higher fraud detection rates. It offers continuous upgrades, dynamic scaling, microservices, and other cloud capabilities to accelerate deployment, reduce IT footprint, and increase flexibility.

In addition to this, Nuance also offers intelligent fraud prevention solutions that increase security without compromising ease-of-access to prevent more fraud losses, uncover more attack vectors, work more efficiently, and help put fraudsters behind bars.

These solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement. They are designed to improve customer and agent experiences, reduce operational costs, prevent fraud, and protect your brand.

Please note that this information is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit the official Nuance website or contact Nuance directly.